FAQS

YOUR QUESTIONS ANSWERED

Still have questions?

We are happy to walk through IRIS and answer anything specific to your agency.

  • IRIS is a secure, cloud-based, centralized, and customizable workflow platform designed for public safety agencies to streamline processes. 

    It allows for shorter turnaround times, improved oversight, and error reduction caused by emails and spreadsheets. 

  • IRIS supports a wide range of workflows, including intelligence requests, investigative workups, threat assessments, case tracking, daily reporting, metrics tracking, and assistance requests. 

    It can be configured to match how your agency operates. 

  • Yes. Workflows, forms, routing, and processes can be configured to match your agency’s needs. 

    IRIS adapts to your operations rather than forcing a fixed structure. 

  • IRIS provides a shared workspace where teams can manage workflows together. 

    It supports collaboration within units and across agencies, allowing teams to share updates, track progress, and stay aligned without relying on email or disconnected tools. 

  • By standardizing requests and automating routing, IRIS saves analysts and supervisors significant time. Agencies report faster turnaround and clearer visibility into workload management.

  • IRIS replaces manual tracking across spreadsheets, shared folders, SharePoint, and email by bringing everything into one structured system. 

    This reduces duplication, improves visibility, and ensures workflows are consistently managed. 

  • Yes. IRIS is built for public safety environments with security, control, and accountability built into every workflow. 

    Access is controlled, and all activity is tracked within the system. 

    IRIS is CJIS-compliant, hosted on Azure Gov Cloud, and includes encryption, access controls, and audit trails to ensure sensitive data stays protected. 

  • Implementation timelines vary based on your agency’s workflows and configuration needs. 

    We work with you to set up IRIS in a way that aligns with your operations as efficiently as possible.  

    Typically, deployment takes just days, not months. Since IRIS is hosted in Microsoft Azure Gov Cloud, there’s no need for on-site hardware or complex installs. 

  • Every agency receives onboarding assistance, training, and 24/7 technical support. Continuous platform updates are included at no additional cost.

  • IRIS is trusted by agencies across multiple states, including local police departments, fusion centers, crime labs, and investigative units—organizations that need speed, clarity, and accountability in their intelligence process.

  • Yes. IRIS aligns with a range of cybersecurity and operational funding initiatives. 

    We can help you understand available options and how IRIS fits within those programs. 

  • The best first step is to schedule a demo. 

    We will walk you through how IRIS works and how it can be configured for your agency.